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NCSA's Help Desk is available 24 hours a day, seven days a week, 365 days a year:
help.ncsa.uiuc.edu
217-244-0710
help@ncsa.uiuc.edu

NCSA Security Policies

Here are links to the current NCSA policies and procedures. NCSA is a department under the University of Illinois, so falls under all of the Universities policies as well.