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NCSA's Help Desk is available 24 hours a day, seven days a week, 365 days a year:
help.ncsa.uiuc.edu
217-244-0710
help@ncsa.uiuc.edu


The mission of the NCSA's Security Operations team is to support the central mission of the center by assuring confidentiality, integrity, and availability of its resources to its staff and researchers. In close collaboration with other NCSA groups, the Security Operations team helps protect our resources by focusing on assessing, detecting, and mitigating the risks to our network and computational systems. Through a defense in depth strategy, technology and applications are applied in areas to strengthen the centers overall security posture, as well as raising the conscientiousness of the users and staff with security awareness training and education.

The following links provide information about current NCSA and University of Illinois policies and procedures. (NCSA is a department of the University.)


Contact information

NCSA has a 24/7/365 operations help desk that can direct any security incidents and issues to the appropriate Security Engineers. Use the contact information under the navigation menu to the left. If the problem is not an emergency, contact the Security team via email at "security ( at ) ncsa.uiuc.edu".

If you want to encrypt any email to the security team, then you can use the NCSA Security Team PGP located on the NCSA IRST page or from the MIT PGP keyserver.

PGP keyID: 5574C6BE
Key fingerprint = 15CE 01F0 0392 E004 7084 9AF4 D1A5 D4E2 5574 C6BE

  • Eliminating clear text passwords

  • File Disclosure Procedure

    For those who need access to files that are not their own, see File Disclosure Procedure for information.


    NCSA Internal Security Documentation

    The NCSA Internal Security Information page contains documentation for internal procedures (OTP, system configs, etc.) for administrators and users.