SGI Altix Accounting FAQ

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• How can I apply for an HPC account?
• The expiration date for my account is approaching, however I still have service units remaining, can my account be extended?
• How many service units (SU) have I used? How many remain?
• Can I get a detailed report of my SU Usage?
• I get the error message "tgusage: Command not found." when I try to use the tgusage command.
• What is NCSA's refund policy for lost jobs?
• Is there a way to set my default project?

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How can I apply for an HPC account?

See information at The Allocation Process.

The expiration date for my project is approaching, however I still have service units remaining, can my project be extended?

See information at Account Termination, Renewals, and Extensions.

How many service units (SU) have I used? How many remain?

See information at Verifying Your Account Balance.

Can I get a detailed report of my SU Usage?

See information at Verifying Your Account Balance.

I get the error message "tgusage: Command not found." when I try to use the tgusage command.

This is probably because you do not have the current system environment.

If you haven't customized your $HOME/.soft file, delete this file, log off and log back on. A new .soft file with the current system environment will be created for you.

If you have customized your .soft file, replace the softenv macros in the file (such as @default, @teragrid) with:

   @teragrid-basic
   @globus-4.0
   @teragrid-dev

Then issue the command resoft or log off and log back on for the changes to take effect.

What is NCSA's refund policy for lost jobs?

NCSA's refund policy is described in the HPC Account Management web page.

Is there a way to set my default project?

See information at Setting Projects for Charging.

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